Skills
SQL | Javascript, HTML, CSS Literacy | JIRA | Looker | Agile Development | Splunk | NetSuite | Project Management
Experience
Warby Parker
Technical Product Manager
July 2015 — Present
New York, NY
Gathered cross-functional requirements for new Product Catalogue
Modeled database for new Product Catalogue
Managed team which replaced legacy Product Catalogue powering E-Commerce website and all business tooling with new Product Catalogue
Led daily standups and bi-weekly retrospectives with two teams of 5 engineers
Designed and implemented internal employee dashboard of performance metrics of home-grown CRM and ERP platform
Worked with accounting team to finish building out our accounting functionality including daily journal entries and daily and monthly reconciliation - system reconciles to 99.99% daily and monthly
Translated business/design requirements into achievable tasks for engineering teams
Warby Parker
Business Analyst
August 2013 — July 2015
New York, NY
Spearheaded company wide initiative to move from NetSuite to homebuilt platform by gathering requirements, leading weekly update meetings, planning and assigning work amongst 20 engineers including functionality for supply chain, customer support, financial journaling and accounting
Managed cross functional effort from start to finish - moved every team over in less than 6 months
Oversaw operational trainings for each department on new system. Trained 100 users on support case system which sends and receives up to 10000 emails per day
Handled bug triage for entire organization. Investigated, prioritized and assigned between 90-105 bugs per month
Warby Parker
QA Engineer
July 2012 — August 2013
New York, NY
Helped scale Technology team. Particularly Operations - was the 2nd team member of team that has grown to 20
Created Selenium tests for e-commerce website to run daily
Designed and maintained UAT plan for e-commerce site and order fulfillment
Managed relationship with overseas, third-party testing service and prioritized bugs that were reported
Warby Parker
Operations Associate
January 2011 — July 2012
New York, NY
16th employee hired. Helped scale the customer service team to 60 employees before switching departments
Created multi-shift scheduling for rapidly expanding team to cover additional service hours
Wrote email canned responses used by entire team in common situations
Education
Clemson University
Bachelor of Arts in Literature
BA in Literature
December 2008
GPA: 3.70
Hobbies
Hiking | Baking | Cooking | College Football | Golf | Ping Pong