Skills

SQL | Javascript, HTML, CSS Literacy | JIRA | Looker | Agile Development | Splunk | NetSuite | Project Management

Experience

Warby Parker

Technical Product Manager

July 2015 — Present
New York, NY

Gathered cross-functional requirements for new Product Catalogue

Modeled database for new Product Catalogue

Managed team which replaced legacy Product Catalogue powering E-Commerce website and all business tooling with new Product Catalogue

Led daily standups and bi-weekly retrospectives with two teams of 5 engineers

Designed and implemented internal employee dashboard of performance metrics of home-grown CRM and ERP platform

Worked with accounting team to finish building out our accounting functionality including daily journal entries and daily and monthly reconciliation - system reconciles to 99.99% daily and monthly

Translated business/design requirements into achievable tasks for engineering teams

Warby Parker

Business Analyst

August 2013 — July 2015
New York, NY

Spearheaded company wide initiative to move from NetSuite to homebuilt platform by gathering requirements, leading weekly update meetings, planning and assigning work amongst 20 engineers including functionality for supply chain, customer support, financial journaling and accounting

Managed cross functional effort from start to finish - moved every team over in less than 6 months

Oversaw operational trainings for each department on new system. Trained 100 users on support case system which sends and receives up to 10000 emails per day

Handled bug triage for entire organization. Investigated, prioritized and assigned between 90-105 bugs per month

Warby Parker

QA Engineer

July 2012 — August 2013
New York, NY

Helped scale Technology team. Particularly Operations - was the 2nd team member of team that has grown to 20

Created Selenium tests for e-commerce website to run daily

Designed and maintained UAT plan for e-commerce site and order fulfillment

Managed relationship with overseas, third-party testing service and prioritized bugs that were reported

Warby Parker

Operations Associate

January 2011 — July 2012
New York, NY

16th employee hired. Helped scale the customer service team to 60 employees before switching departments

Created multi-shift scheduling for rapidly expanding team to cover additional service hours

Wrote email canned responses used by entire team in common situations

Education

Clemson University

Bachelor of Arts in Literature

BA in Literature

December 2008
GPA: 3.70

Hobbies

Hiking | Baking | Cooking | College Football | Golf | Ping Pong